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Background
Design Build Landscape owned by husband and wife with
opportunities for growth. The firm had been in business
for eight years and had an excellent reputation for
quality and customer service. They had taken steps to
set up a diverse offering of design build, maintenance
and seasonal color which had helped them achieve growth
and a strong company image.
Owners Goals
The
owners wanted help in deciding the future path for the
firm. They also wanted help in evaluating their current
team and setting standards of quality in the marketplace
and in their lives. Owners wanted to develop a culture
of learning in the firm.
Actions taken
Over
two years, several major initiatives and actions were
taken working with the owner and staff of the firm.
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Existing team of owners and senior managers attended
numerous ODA public, private and advanced seminars.
Evaluation, position by position on the number and type
of employees needed to achieve goals. Analysis and
evaluation of the critical success measurements for key
positions like sales and department managers.
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Working with the owners, developed standards of
measurement and implemented programs to evaluate their
success.
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Developed the management system to run three different
businesses under one roof.
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Evaluation and development of all administrative
structure and systems matching the size of the firm
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Helped owners decide the right size for their firm to
balance their work and family and to achieve their
qualitative goals for the firm.
Results
The family’s goals were met for setting their future
course with particular emphasis on the quality of their
work and family balance. |
