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Background
Large
organization with several businesses, retail,
wholesales, landscape, design in a very competitive
wealthy environment. The senior partner has controlling
ownership of several firms with different partners. He
wished to stay involved in varying degrees in the
various firms and look for successors where possible
including his two sons. All of the firms are successful
in their own right and in some cases work together to
serve customers.
Owners Goals:
Improve the reliable and repeatable success of the
businesses, coach and support senior partner, family and
other partners and senior managers to run the
businesses. Develop senior management teams in place.
Maintain the Senior Partner’s vision and standards in
all of the firms, for good management, customer service
and treatment of employees.
Actions taken.
Over
25years, four Kraft consultants have worked and
currently work with the various firms. Many initiatives
and actions were taken working with the senior partner
and other owners and staff of the firms involved.
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Owner’s
family and all of the senior managers received training,
coaching and skill building in their roles. Extensive
use of Kraft/ODA public and private seminars.
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Middle level
managers and professionals with potential were
identified and plans made for their development.
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First level
supervisors were identified and received appropriate
training.
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Customized
training and coaching programs were set up for several
groups of employees: department managers, customer
service reps etc.
Results
Owner’s goals achieved for succession with each business
unit.
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