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Background
Family Businesses. Established firms with
successful market presences in very competitive
markets. Multiple product lines in place.
Family owned for many years. Business processes
well established but inconsistent and not always
up to date. Family members in a variety of
roles full and part time.
Owners Goals
The members wish for cooperation with each other
but realize that the family wealth is tied to
the success of the business. All would prefer
clearer roles for the various family relatives.
Succession planning to the children has been
discussed and perhaps initiated. Financial
advice is still needed. Growth is desired but
sometimes feared. The owners wish to build on
the future success and create a lasting
foundation for their family business.
Actions taken
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A formal Discovery is used to establish
benchmarks and focus expectations.
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Initial business analysis must be done carefully
because of historical and family “gut” biases
and misunderstandings.
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Extensive use of behavioral instruments and
interviewing is used to evaluate and develop
common ground.
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Formal communications processes: meetings,
dinners, financial reporting etc are
established.
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Establishment of a process to uncover and
support the next generation’s roles in the
business.
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Review and improvement of administrative systems
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Business training to achieve common ground
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Senior management development to allow owners to
achieve personal goals.
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Sales and customer service training including
the use of Spanish translators
Results
In addition to the normal goals we have for
success for our clients we introduce the
conditions of fairness, stability and
predictable performance.
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